Cancellation & Refund Policy
This policy sets out cancellation, reschedule and refund rules for Divyorra consultations and Divyorra Academy course enrolments.
Last updated: 1 September 2026
Consultation bookings
A paid consultation may be rescheduled once when Divyorra receives at least 48 hours' notice before the scheduled consultation.
Requests made with less than 48 hours' notice, late cancellations and no-shows are normally non-refundable, subject to applicable law and any exceptional circumstances Divyorra agrees to consider.
The rescheduled appointment remains subject to availability.
Divyorra Academy course enrolments
A course cancellation request may be considered before the course starts and before substantial course materials, access or learning resources have been supplied.
After the course has started or substantial materials or access have been provided, the enrolment is normally non-refundable, except where applicable law or a material service failure requires otherwise.
If Divyorra cancels
If Divyorra cancels a paid consultation or course and a suitable alternative cannot be agreed, the applicable payment should be refunded.
Duplicate or incorrect payment
A verified duplicate or incorrect payment should be corrected appropriately after the relevant payment details have been checked.
Refund processing
Approved refunds should normally be returned through an appropriate payment method.
Actual processing time may depend on the bank, card network, payment service or other provider involved.
Applicable consumer rights
This policy does not remove any refund, remedy or other consumer right that applies under mandatory law.
How to request a cancellation, reschedule or refund
Contact Divyorra with enough information to identify the relevant consultation, course enrolment or payment.
Email: shrutis@divyorra.com
Phone / WhatsApp: +91 9702505661
Where relevant, include the service or course name and payment reference. Do not send passwords, bank login credentials or unnecessary sensitive documents.